Case Study

Management Team training for a high street retailer

The challenge

This client needed to embed a new strategy into its Customer Operations Team and bring them in line with the rest of the business operation. This client knew they had to capture the hearts and minds of the leaders in this part of the business so that they could then effectively cascade the new messages and approach down to the rest of the staff – which included a major call centre.

The solution

Our Senior Trainer helped our client to prepare a group of senior managers to cascade their company’s new strategy messages to the rest of the organisation.  The audience went through an interactive 2 day training experience where they had to plot out the key messages to be delivered and then create a presentation that was succinct, relevant to all and fun!

The outcome

The result of the sessions was the group’s mind-set to communicating change, and they took a more considered and fresh approach.

The client said, “Feedback from the team was excellent.  They really enjoyed the two days, but as importantly it made a really big difference to their story telling and presenting.  The team did a great job and I believe the investment made in getting Aspect engaged was money well spent and made the difference once again from being an ‘also ran’ to setting the bar very high!”